Red Art takes your right to privacy very seriously. That`s why we have put in place a policy to protect your personal information.
By submitting personal information manually or in electronic form to this web site, you give your consent that all personal information you submit may be processed in the manner and for the purposes described below.
INFORMATION WE COLLECT – PERSONAL INFORMATION
We will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing or any other kind of purposes.
INFORMATION WE COLLECT – NON-PERSONAL INFORMATION
To help us improve and enhance your experience at our website, we may collect non-personally identifiable information such as demographics. This would be done in aggregate and anonymous form, meaning that the information will not contain any personally identifiable information about you or any other person.
DATA STORAGE IN THE UK
Any information that Red Art needs to store and process will be carried out on databases located in the UK and in full compliance of the Data Protection Act.
CHANGES TO THIS POLICY
Red Art may change this policy, but we`ll post any changes here to keep you informed.
If you have any questions about this policy or our web site in general, please drop us an email at firstname.lastname@example.org
Shipping & Returns
All UK orders are securely packaged and dispatched within 3 to 5 working days. Please note. WE DO NOT SHIP ANY ORDERS ON WEEKENDS INCLUDING BANK HOLIDAYS. All UK orders are delivered by UK MAIL couriers next day after they are dispatched. All international orders are delivered by Ipost Parcel within 5 working days after they are dispatched. All deliveries can be tracked and require a signature.
RETURNS & REFUNDS
We believe that customer satisfaction is paramount and aim to provide quality prints and oil paintings. If ,however, you are not entirely happy with the item you received, you can return it, undamaged and in its original packaging within 7 days for a refund or exchange. Please note, that delivery charges and %20 off the order total (%5 card payment fees and %15 handling charge) are non-refundable.
DAMAGED & FAULTY ITEMS
If you received your item and it is damaged, please let us know within 24 hours by phone or email and we will exchange your order with a new one as soon as we receive the damaged item back. A refund or exchange will be issued to you for damaged artwork under the following conditions:
You inform us of the problem within timeframe stated above
The artwork is returned within 7 days in the condition it was received and in original packaging
‘YOUR PHOTO ON CANVAS’ RETURN POLICY
As pictures are personalised, refunds and exchanges will not be issued for undamaged items. Damaged items will be exchanged free of charge. Please notify us within 24 hours of receipt and return the item within 7 days in the condition it was received and in original packaging.