Returns, Cancellations & Refunds

Your 14-day right to cancel

You can cancel most orders within 14 days of the day you (or someone you nominate) receives the goods, for any reason and without needing to give one. This is a legal right under the Consumer Contracts Regulations 2013.

How to cancel

Tell us clearly that you want to cancel — by email to [email protected], using our Model Cancellation Form, or, if you have an account, from your order history. You don't need to return the item before telling us.

Sending the item back

Once you've told us you want to cancel, you have 14 days to send the item back to us at Unit 61, Stables Market, Chalk Farm Road, London NW1 8AH .

You are responsible for the cost of returning the item to us.

Getting your refund

We'll refund you within 14 days of getting the item back (or of you providing evidence you've sent it, whichever is sooner), using the payment method you used to order. This includes the standard delivery charge you originally paid. If the item shows signs of use beyond what's needed to check it, we may deduct an amount to reflect the loss in value.

Exception: personalised items

Items made to your specification — your uploaded photo printed on a canvas, mug or cushion — are exempt from the 14-day right to cancel under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, because they cannot be resold. This doesn't apply to items you simply choose from standard options (such as size or colour on a t-shirt) — those can still be cancelled within 14 days.

Faulty or damaged items

This is separate from your 14-day cancellation right and applies for longer, under the Consumer Rights Act 2015:

• Within 30 days of delivery, you can get a full refund for a faulty item.
• After 30 days (and up to 6 months), we'll normally offer a repair or replacement first. If that's not possible or doesn't fix the problem, you're entitled to a price reduction or a refund.
• If a fault appears within the first 6 months, it's assumed to have been there when you received the item, unless we can show otherwise.

Please contact us at [email protected] — photos of the issue help us sort things out quickly, though they're not required.